HOME COUNTIES MORTGAGE SERVICES TREATING CUSTOMERS FAIRLY STATEMENT

Home Counties Mortgage Services are committed to treating both new and existing clients fairly.

The Financial Services Authority have six desired outcomes to help ensure customers are treated and dealt with fairly. These are as follows:

Outcome 1: Customers can be confident that they are dealing with firms where the fair treatment of customers is central to the corporate culture.

Outcome 2: Products and services marketed and sold in the retail market are designed to meet the needs of identified customer groups and are targeted accordingly.

Outcome 3: Consumers are provided with clear information and are kept appropriately informed before during and after the point of sale.

Outcome 4: Where consumers receive advice, the advice is suitable and takes account of their circumstances.

Outcome 5: Consumers are provided with products that perform as firms have led them to expect and the associated service is both of an acceptable standard and as they have been led to expect.

Outcome 6: Consumers do not face unreasonable post sale barriers imposed by firms to change product switch provider submit a claim or make a complaint

Home Counties embraces integrity and fairness as a core part of our business strategy and commit to carry out the following:

1. Conduct our business with honesty and integrity.
2. Conduct our business with due skill, care and diligence.
3. Pay due regard to the information needs of our clients and communicate information to them in a way that is clear, fair and not misleading.
4. Take reasonable care to ensure the suitability of advice for any client who is entitled to rely upon the suitability of our advice.

Michael Lawson Director
1st January 2011

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